Why can't people just do their own job??

So today marks day #4 that I am putting out fires because on other people's work. Apparently whatever contractors we hire to do physical audits are complete morons! I have received 8 phone calls in 4 days all from the same agent. She is getting complaints from her clients about our auditors.

I want to fix her problem but we subcontract all of these audits out. So I laugh at how stupid and rude these people are and then all I can do is pass it on to my boss. I just hope we don't start losing customers over this.